Shipping policy

United States Orders:

NO CANCELLATION EXCEPT ONE EXCEPTION:

YOU FILL OUT CONTACT US FORM HERE Contact Us WITHIN 60 MINUTES (1 HOUR) OF PLACING YOUR ORDER.

We are currently transitioning to a new U.S. fulfillment center to improve shipping speed and eliminate high import costs for our American customers.

In-stock items at our U.S. center: 3-4 Business days are typical processing times. This is not a guarantee. This does not include shipping transit times after it is picked up by the shipping courier.
Items transitioning to our U.S. center: Processing times will take 2–3 weeks approximately.

Canadian Orders:

Order Processing:

Orders typically ship within 1-2 business days of the day the order has been placed.

Larger orders may have longer processing times compared to smaller orders.

If you need confirmation of stock availability before placing an order, please fill out our Contact Us Form.

Shipping:

Estimated Timeframes:

Estimated shipping times will be shown at checkout. If no timeframe is shown for a product, fill out our Contact Us Form.

Urgent Orders:

If you need a product in a very particular timeline, you must fill out our Contact Us Form to confirm availability and feasibility.

Important Notice:

While most orders are fulfilled within these times, delays may occur due to factors beyond our control. Do not place an order unless you understand the possibility of a delay.

Our shipping partners, UPS/FedEx, sometimes experience delays due to high volumes, weather, or other unforeseen circumstances. Unfortunately, we cannot prevent such delays.

Free Shipping:

Canada: We offer free shipping on most products to Canada, excluding the following items:

Front Bumpers
Rear Bumpers
Diffusers
Front Lips
Carbon Hoods

USA: We offer free shipping on most products to the Lower 48 USA, excluding the following items:

Front Bumpers
Rear Bumpers
Some Diffusers (only a few diffusers do not qualify for free shipping)
Hoods – We cannot ship hoods to any state in the USA

Shipping Restrictions:

We do not ship to APO/PO Boxes.
We reserve the right to cancel any order.
We may verify orders based on (but not limited to) payment type, shipping and billing information.

Order Issues & Claims:

We take great care in packing and labeling products to ensure accuracy and proper handling.
If an issue arises with your order, contact us immediately by filling out our Contact Us Form to determine the best course of action.
If a package is lost or damaged, we will provide guidance on filing a claim with the delivery carrier.
Please contact us within 48 hours of receiving a product if there is an issue.

Duties, Taxes & Import Fees:

Canadian Auto Performance is not responsible for any duties, taxes and import fees.
Customers are responsible for all duties and taxes incurred upon receiving their order.
Each country has different import laws, and we have no control over these charges.
Customers are 100% responsible for all duties, taxes, and import fees related to their shipments. We cannot cancel an order because of these fees.
Please be aware of potential duties, taxes, and import fees that your country’s tax office may charge upon receiving your order.
Under no circumstances can we refund fees related to duties, taxes or import fees.

Local Pickup:

Availability: We offer local pickup for select products. Contact us to confirm product availability before selecting this option.
Pickup Notification: Once your order is ready, you will receive a notification to schedule a pickup appointment.
Pickup Deadline: We will hold local pickup orders for up to 30 calendar days after notifying you. If not collected within this timeframe, the order may be canceled.

For any inquiries regarding our shipping policies, feel free to reach out to us by filling out the Contact Us Form